Terms & Conditions

TERMS AND CONDITIONS 

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Welcome to Scentbay. These Terms and Conditions govern your access to and use of scentbay.store, including any purchases made through our website.

By visiting our website, creating an account, or purchasing from Scentbay, you agree to these Terms and Conditions. Please do not use the website if you do not agree with these terms.

1. ABOUT SCENTBAY

Scentbay operates the website scentbay.store and sells fragrance-related products, including designer-inspired fragrance products, body oils, and other personal-care products.

For questions, please contact:

Scentbay Customer Support
support@scentbay.store

1. ELIGIBILITY

You must be at least 18 years old or have permission from a parent or legal guardian to use this website or make a purchase.

By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.

1. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display our products, descriptions, sizes, ingredients, fragrance notes, colors, packaging, and prices accurately.

However, product colors and packaging may appear slightly different depending on your screen, lighting, product batch, or packaging updates.

Fragrance descriptions and notes are provided to help customers understand the general scent profile. Individual fragrance experiences may vary based on skin chemistry, application, environment, and personal perception.

We reserve the right to:

Correct product descriptions, prices, or errors.

Change product packaging or presentation.

Limit the quantity of products available for purchase.

Discontinue products without prior notice.

Cancel orders involving incorrect prices, technical errors, suspected fraud, or unavailable inventory.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

1. DESIGNER-INSPIRED PRODUCTS

Scentbay offers independently produced fragrance products that may be inspired by or compared to well-known fragrances.

Scentbay is not affiliated with, endorsed by, sponsored by, or associated with any designer fragrance company, trademark owner, manufacturer, or brand referenced on our website.

Any trademarks, fragrance names, company names, or brand names referenced on the website belong to their respective owners. References are used only to describe fragrance inspiration or scent comparison and do not indicate that our products are originals, replicas, or products manufactured by those brands.

Scentbay products are independently created and sold under the Scentbay name.

1. PERSONAL-CARE PRODUCT USE

Our products are intended for external use only unless a product’s directions specifically state otherwise.

Before fully applying a new product, we recommend performing a small patch test. Stop using the product if irritation, redness, swelling, itching, or discomfort occurs.

Do not apply products to broken, irritated, or damaged skin. Avoid direct contact with the eyes. Keep products away from children and pets unless the product is specifically intended for them.

Customers are responsible for reviewing the ingredient information before use, especially if they have known allergies, sensitivities, or medical concerns.

Information provided by Scentbay is for general product information only. It is not medical advice and is not intended to diagnose, treat, cure, or prevent any medical condition.

1. ORDERS

Submitting an order does not guarantee acceptance. An order is accepted after it has been successfully processed and confirmed by Scentbay.

We may refuse, limit, or cancel an order for reasons including:

Product unavailability.

Incorrect pricing or product information.

Suspected fraud or unauthorized payment activity.

Unusually large purchase quantities.

Resale activity that has not been approved by Scentbay.

Violation of these Terms and Conditions.

Customers are responsible for checking their order details before completing checkout.

1. PRICES AND PAYMENTS

All prices are displayed in U.S. dollars unless otherwise stated.

Applicable taxes, shipping charges, and other costs will be shown during checkout before the order is completed.

Payment must be successfully authorized before an order can be processed. Available payment methods may change at any time.

Discount codes must be entered during checkout. Discounts cannot normally be applied after an order has been completed.

Unless otherwise stated:

Only one discount code may be used per order.

Discounts cannot be exchanged for cash.

Discounts may exclude certain products or collections.

Promotions may be changed or ended without prior notice.

1. SHIPPING AND DELIVERY

Customers are responsible for providing a complete and accurate shipping address.

Scentbay is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.

Shipping and delivery estimates are not guaranteed unless Scentbay expressly states otherwise. Delivery may be affected by carrier delays, severe weather, holidays, address problems, service disruptions, or circumstances outside our reasonable control.

If we cannot ship an order within the promised time, we may contact the customer to request consent to a delay or provide the option to cancel the unshipped order for a refund.

Scentbay is not responsible for delays caused by the shipping carrier after the order has been transferred to the carrier.

Customers should contact support@scentbay.store as soon as possible regarding a missing, damaged, or incorrectly delivered order.

1. LOST, STOLEN, OR MISDELIVERED PACKAGES

Customers are responsible for providing a secure delivery location.

If tracking shows that an order was delivered but the package cannot be located, customers should:

Check around the delivery location.

Ask household members or neighbors whether they received it.

Contact the shipping carrier.

Contact Scentbay at support@scentbay.store.

We will review the available tracking and order information. A replacement or refund is not guaranteed when a carrier confirms delivery to the address provided during checkout.

Fraudulent claims regarding missing or undelivered packages may result in account restrictions or refusal of future orders.

1. ORDER CHANGES AND CANCELLATIONS

Contact support@scentbay.store immediately to request an order change or cancellation.

We cannot guarantee that an order can be changed or canceled after it has been submitted. Orders that have entered processing, received a shipping label, or shipped may no longer be eligible for cancellation.

Once shipped, the order must be handled according to our Refund Policy.

1. 30-DAY MONEY-BACK GUARANTEE

Eligible products may be returned within 30 days of the delivery date.

To request a return, email support@scentbay.store and include:

Your full name.

Your order number.

The product you want to return.

The reason for the return.

Products must be returned in their original packaging. Products may be lightly tested, but products that have been significantly used, intentionally damaged, altered, improperly stored, or returned without their original packaging may not qualify for a refund.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, leaking, or incorrect.

Original shipping costs are non-refundable unless required by law or the return was caused by an error made by Scentbay.

Approved refunds will be returned to the original payment method. Banks and payment providers may require additional processing time before the refund appears.

Gift cards, free promotional items, significantly used products, and products marked final sale are not eligible for return unless required by law.

Please contact us before mailing a return. Unauthorized returns may not be accepted.

1. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Inspect your order after delivery.

Contact support@scentbay.store within seven days of delivery if a product arrives damaged, defective, leaking, or incorrect.

Include:

Your order number.

A description of the issue.

Clear photographs of the product.

Photographs of the shipping package and label when applicable.

After reviewing the claim, Scentbay may offer a replacement, store credit, partial refund, or full refund, depending on the circumstances.

Do not discard the product or packaging until the claim has been reviewed.

1. CHARGEBACKS AND PAYMENT DISPUTES

Please contact support@scentbay.store before opening a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.

Submitting a false or fraudulent chargeback may result in the suspension of purchasing privileges and the submission of relevant order, communication, tracking, and delivery records to the payment provider.

Nothing in this section limits any lawful rights available to a customer.

1. ACCOUNTS

You may be able to create an account on our website.

You are responsible for:

Keeping your login information secure.

Providing accurate account information.

Activities conducted through your account.

Notifying us if you believe your account has been accessed without authorization.

We may suspend or terminate accounts used for fraud, abuse, unauthorized resale, harassment, or violations of these terms.

1. WEBSITE CONTENT

All content created by Scentbay, including website text, graphics, logos, product photographs, layouts, designs, and promotional materials, is owned by or licensed to Scentbay and is protected by applicable intellectual-property laws.

You may use the website only for lawful personal shopping purposes.

You may not:

Copy or republish Scentbay content for commercial use.

Use our product photographs or descriptions to sell competing products.

Interfere with the operation or security of the website.

Attempt to access restricted systems or customer information.

Use automated tools to scrape or collect website content without permission.

Impersonate another person or provide false information.

Use the website for fraudulent or unlawful activity.

1. CUSTOMER REVIEWS AND SUBMITTED CONTENT

When you submit a review, photograph, comment, testimonial, or other content to Scentbay, you confirm that:

The content is truthful and based on your experience.

You have the right to submit it.

It does not violate another person’s privacy or intellectual-property rights.

It is not fraudulent, threatening, discriminatory, obscene, or unlawful.

You grant Scentbay permission to display, reproduce, edit, and use submitted content for website, customer-service, and promotional purposes.

We may remove submitted content that violates these terms or is otherwise inappropriate.

1. THIRD-PARTY SERVICES

Our website may use or link to services operated by third parties, including payment processors, shipping carriers, social-media platforms, analytics providers, and advertising services.

Scentbay does not control every third-party service and is not responsible for its independent policies, availability, security practices, or content.

Use of a third-party service may be subject to that provider’s separate terms and privacy policy.

1. PRIVACY

Your use of the website is also subject to our Privacy Policy.

By using the website, you acknowledge that your information may be collected, processed, and shared as explained in the Privacy Policy, including when necessary to process payments, fulfill orders, provide customer service, prevent fraud, and operate the website.

1. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.

Scentbay does not guarantee that:

The website will always operate without interruption.

All website content will be free from errors.

Every product will smell or perform exactly as personally expected.

The website will be free from harmful components or unauthorized interference.

Nothing in these terms excludes warranties or consumer rights that cannot legally be excluded.

1. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Scentbay will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from use of the website or products.

Where liability cannot legally be excluded, Scentbay’s total liability relating to an order will not exceed the amount paid for the product or order giving rise to the claim.

This limitation does not apply where liability cannot legally be limited under applicable law.

1. INDEMNIFICATION

To the extent permitted by law, you agree to protect and reimburse Scentbay for claims, losses, or expenses resulting from your unlawful use of the website, violation of these terms, infringement of another person’s rights, or fraudulent activity.

1. GOVERNING LAW

These Terms and Conditions are governed by the laws of the State of Florida and applicable United States federal law, without regard to conflict-of-law principles.

Any dispute that cannot be resolved directly will be handled by a court with lawful jurisdiction in Florida, unless applicable consumer law requires otherwise.

1. SEVERABILITY

If any section of these Terms and Conditions is found to be invalid or unenforceable, that section will be limited or removed only to the extent necessary. The remaining sections will continue to apply.

1. NO WAIVER

If Scentbay does not immediately enforce a provision of these terms, that does not mean Scentbay has waived the right to enforce it later.

1. CHANGES TO THESE TERMS

We may update these Terms and Conditions to reflect changes to our products, website, business practices, or legal obligations.

The updated version will be posted on this page with a revised “Last Updated” date.

Continued use of the website after an update means you accept the revised terms.

1. CONTACT INFORMATION

Questions about these Terms and Conditions may be sent to:

Scentbay Customer Support
support@scentbay.store
Website: scentbay.store