Refund Policy

SCENTBAY 30-DAY REFUND POLICY
At Scentbay, customer satisfaction is our priority. If your purchase does not meet your expectations, you are welcome to initiate a return within 30 days of receiving your order.
ELIGIBILITY FOR RETURNS
To be eligible for a return:
Submit your request within a 30-day window from the delivery date.
Items must be sent back in the original manufacturer packaging.
While light testing is permitted, items showing significant usage, post-delivery damage, or those missing original boxes may be ineligible for a refund.
Valid proof of purchase or your specific order number is mandatory.
HOW TO INITIATE A RETURN
Prior to returning any merchandise, please reach out to our team at support@scentbay.store.
Kindly provide:
Your complete name
The associated order number
Identification of the item being returned
A short explanation for the return
Please refrain from shipping items before receiving confirmation. We will supply you with specific shipping directions and the authorized return location.
RETURN SHIPPING COSTS
Buyers are responsible for the costs of return postage except in cases where products arrive broken, faulty, leaking, or wrong.
Initial shipping fees are non-reimbursable.
We strongly advise using a shipping method with tracking. Scentbay cannot be held liable for return parcels that become lost or compromised during shipment.
PROCESSING YOUR REFUND
After we receive and examine your returned goods, we will send an email regarding the status of your refund approval.
Once authorized, funds will be transferred back to your original form of payment.
Please note it typically takes 5 to 10 business days for these funds to reflect in your account, varying by financial institution.
DAMAGED OR FAULTY MERCHANDISE
We recommend checking your package immediately upon arrival.
If an item is damaged, defective, leaking, or incorrect, notify us at support@scentbay.store within 7 days of receipt.
Attach your order number along with high-quality images of the product and the exterior packaging.
Upon verification of the defect, we will arrange for a free replacement or a full refund.
NON-REFUNDABLE PRODUCTS
The following categories are excluded from returns:
Digital or physical gift cards
Complimentary gifts or bonus items
Items marked as final sale
Merchandise with evident heavy usage
Goods damaged due to neglect or poor storage conditions
EXCHANGE POLICY
We do not facilitate direct product exchanges at this time.
If you require a different item, please return your qualifying purchase for a refund and submit a separate order for the new product.
CANCELLATIONS
You may cancel an order only if it has not yet been processed or dispatched.
If the shipment has already left our facility, the standard return protocol must be followed.
GET IN TOUCH
Scentbay Customer Support
support@scentbay.store
By completing a purchase with Scentbay, you give your consent to the terms outlined in this Refund Policy.
Last updated: July 25, 2026