Privacy Policy
PRIVACY POLICY
Scentbay respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how Scentbay collects, uses, stores, and shares information when you visit scentbay.store, make a purchase, contact customer support, create an account, subscribe to marketing communications, or otherwise interact with us.
By using our website, you acknowledge the practices described in this Privacy Policy.
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INFORMATION WE COLLECT
We may collect the following categories of information:
INFORMATION YOU PROVIDE
When you place an order, create an account, contact us, submit a review, or use our website, you may provide information such as:
Your name
Email address
Telephone number
Billing address
Shipping address
Order and purchase information
Account login information
Messages sent to customer support
Reviews, photographs, or other content you submit
Marketing and communication preferences
PAYMENT INFORMATION
Payment information may be collected and processed by our payment processors.
This information may include your payment card details, billing information, transaction amount, payment status, and fraud-prevention information.
Scentbay may receive limited transaction information from the payment processor but does not necessarily receive or store your complete payment card number.
INFORMATION COLLECTED AUTOMATICALLY
When you visit scentbay.store, certain information may be collected automatically, including:
Internet Protocol address
Browser type
Device type
Operating system
Pages viewed
Products viewed
Links or buttons selected
Referring website
Approximate location based on your IP address
Shopping-cart activity
Checkout activity
Date and time of website activity
Cookie identifiers and similar technology information
INFORMATION FROM OTHER SOURCES
We may receive information from third parties that assist us in operating our business, including:
Payment processors
Shipping carriers
Website and e-commerce service providers
Fraud-prevention providers
Advertising and analytics providers
Social-media platforms
Marketing service providers
Customer-service providers
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HOW WE USE YOUR INFORMATION
We may use personal information to:
Process and fulfill orders
Process payments and refunds
Provide order confirmations and shipping updates
Communicate with you about purchases
Respond to customer-service requests
Manage returns, replacements, and disputes
Create and maintain customer accounts
Personalize your shopping experience
Recommend products that may interest you
Remember products in your shopping cart
Send promotional emails or text messages when you have subscribed
Measure website traffic and performance
Understand how customers use the website
Improve our products, website, marketing, and customer service
Prevent fraud, unauthorized transactions, and misuse
Protect the security of our website and customers
Comply with legal, accounting, tax, and regulatory obligations
Enforce our Terms and Conditions and other policies
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COOKIES AND SIMILAR TECHNOLOGIES
Scentbay and its service providers may use cookies, pixels, tags, web beacons, local storage, and similar technologies.
These technologies may be used to:
Keep the website functioning properly
Remember your preferences
Keep products in your shopping cart
Support account login features
Analyze website traffic
Measure advertising performance
Personalize content and advertisements
Understand how customers interact with the website
Some cookies are necessary for the website to operate. Other cookies may be used for analytics, personalization, or advertising.
You may be able to control cookies through your browser settings or through privacy and cookie controls available on the website.
Blocking certain cookies may cause some parts of the website to function incorrectly.
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ADVERTISING AND ANALYTICS
We may work with advertising, social-media, and analytics providers to measure website activity, understand customer interests, and display relevant advertisements.
These providers may collect information such as:
Your IP address
Device and browser information
Cookie identifiers
Pages and products viewed
Purchases or shopping activity
Interactions with advertisements
We do not sell personal information in exchange for direct monetary payment.
However, allowing advertising or analytics providers to collect certain identifiers and online activity may be considered a “sale,” “sharing,” or use for targeted advertising under some state privacy laws.
Where required by applicable law, you may request to opt out of these practices by:
Using available cookie or privacy controls on our website
Enabling a recognized browser-based opt-out preference signal, such as Global Privacy Control
Contacting support@scentbay.store
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HOW WE SHARE INFORMATION
We may share personal information with service providers that help us operate Scentbay, including:
Website-hosting and e-commerce providers
Payment processors
Shipping carriers and fulfillment providers
Email and text-message providers
Customer-service providers
Analytics providers
Advertising platforms
Fraud-prevention and security providers
Professional advisers, including accountants, insurers, and attorneys
These parties may access personal information only as reasonably necessary to provide their services or as permitted by law.
We may also disclose information:
To comply with a law, court order, subpoena, or legal process
To investigate fraud, security incidents, or unlawful activity
To protect Scentbay, our customers, or another person’s rights and safety
To enforce our agreements and policies
In connection with a merger, sale, financing, reorganization, or transfer of all or part of the business
With your direction or consent
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EMAIL AND TEXT-MESSAGE COMMUNICATIONS
You may receive service-related communications concerning your orders, payments, returns, account, or customer-support requests.
These messages are necessary to complete transactions and may not include an unsubscribe option.
If you subscribe to promotional emails, you may unsubscribe by selecting the unsubscribe link included in the message or by contacting support@scentbay.store.
If you subscribe to promotional text messages, you may opt out by replying STOP or by following the instructions provided in the message.
Mobile telephone information and text-message consent information will not be sold or shared with third parties for their own independent marketing purposes. This information may be provided to service providers that help us deliver and manage text messages.
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DATA RETENTION
We retain personal information for as long as reasonably necessary to:
Fulfill orders
Provide customer service
Maintain transaction records
Resolve disputes
Prevent fraud
Enforce agreements
Meet tax, accounting, and legal obligations
The amount of time information is retained may depend on the type of information, the reason it was collected, and applicable legal requirements.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
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DATA SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online transmission, or data-storage system can be guaranteed to be completely secure.
You are responsible for protecting your account password and should not share it with anyone. Contact support@scentbay.store if you believe your account or personal information has been accessed without authorization.
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YOUR PRIVACY RIGHTS
Depending on where you live and subject to applicable law, you may have the right to:
Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Request a copy of certain personal information
Opt out of certain sales or sharing of personal information
Opt out of targeted advertising
Withdraw consent where processing is based on consent
Appeal the denial of a privacy request where applicable
Receive equal service and pricing without unlawful discrimination for exercising a privacy right
To submit a privacy request, contact:
Please include your name, email address, order number if applicable, and the type of request you are making.
We may need to verify your identity before completing a request. Verification may require confirming information associated with your account or purchases.
You may also use an authorized agent to submit a request where permitted by law. We may request proof that the agent has permission to act on your behalf.
Certain information may be excluded from a request when retaining it is permitted or required for transaction processing, fraud prevention, recordkeeping, legal compliance, or another lawful purpose.
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CALIFORNIA PRIVACY NOTICE
California residents may have additional rights regarding their personal information, subject to the requirements and limitations of applicable California law.
These rights may include the right to request access, correction, or deletion and the right to opt out of the sale or sharing of personal information.
Scentbay does not sell personal information in exchange for direct monetary payment.
Certain advertising and analytics activities involving cookies, identifiers, and internet activity may be considered selling or sharing under California law.
California residents may submit a request by contacting:
Where required, we will also recognize qualifying opt-out preference signals, such as Global Privacy Control, as a request to opt out for the browser or device sending the signal.
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CHILDREN’S PRIVACY
Scentbay is a general-audience shopping website and is not intended for children under 13 years old.
We do not knowingly collect personal information directly from children under 13.
If you are a parent or legal guardian and believe that a child under 13 has submitted personal information to us, contact support@scentbay.store. We will review the request and take reasonable steps to remove the information when required.
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THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, applications, payment services, social-media platforms, or other services.
Scentbay does not control the privacy or security practices of these third parties.
Information you provide directly to a third party is governed by that third party’s privacy policy. We encourage you to review the privacy policies of services you use.
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INTERNATIONAL USERS
Scentbay is operated in the United States.
If you access the website from outside the United States, your information may be transferred to, processed in, or stored in the United States or other countries where our service providers operate.
Data-protection laws in these locations may differ from the laws in your country.
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CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our website, services, business practices, or legal obligations change.
Any revised Privacy Policy will be posted on this page. Continued use of the website after a revised policy is posted means that you acknowledge the revised policy.
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CONTACT US
For questions, concerns, or privacy requests, contact:
Scentbay Customer Support
Email: support@scentbay.store
Website: scentbay.storew